Check Full Breakdown of Subscription Plans, Numbers & Call Rates! Learn More
Check Full Breakdown of Subscription Plans, Numbers & Call Rates! Learn More
Call monitoring has become an essential tool for businesses striving to elevate customer service, optimize sales interactions, and ensure agent accountability.
With Dialinger, live call monitoring is integrated right into the dashboard, so there is no need for separate software or elaborate installations. Whether you oversee a customer support team or a remote sales team, this tool enables you to monitor frontline interactions in real time.
To make the most of live monitoring, we recommend following these simple but effective strategies:
Keep It Transparent
Let your team know that monitoring is there to support and train, not to spy. Creating a trust-based environment leads to better results.
Use It as a Coaching Tool
Use insights from monitored calls to conduct feedback sessions, suggest improvements, and celebrate wins.
Don’t Overuse Barge Mode
Only intervene when necessary. Whispering allows agents to feel supported while maintaining control of the call.
Track Metrics Alongside Monitoring
Pair real-time monitoring with call analytics to get a complete view of team performance.
The process is simple but powerful. Here’s how it functions within your Dialinger workspace:
This creates a flexible environment where agents feel supported, and customers get the answers they need without delays.
Getting up and running with Dialinger is quick and straightforward. Here’s how you can begin monitoring live calls:
Everything happens in real time, so you never miss a beat.
Real-time monitoring isn’t just about keeping an eye on your team—it’s about building a better customer experience and empowering your agents. Here’s how it helps your business:
Live call monitoring isn’t just a feature it’s your window into daily operations. It allows you to step in when needed, train your team better, and deliver a more consistent customer experience.
With Dialinger’s advanced call monitoring capabilities, you’re not just observing you’re actively shaping every customer interaction in real-time. By combining live supervision, analytics, and coaching tools into one intuitive platform, we help you drive productivity, customer satisfaction, and agent growth. Whether you run a large call center or a small customer-facing team, live call monitoring with Dialinger provides the clarity and control you need to consistently deliver top-tier service. Start listening, learning, and leading one call at a time.
No. Customers do not hear or see any indication that their call is being monitored, unless barging in is used.
You can monitor calls in real time, one at a time. However, you can quickly switch between agents as needed.
Yes, Dialinger’s mobile app supports live monitoring, so you’re not tied to your desk.
Call whispering and barging features are available in our premium plans. You can always upgrade to unlock full coaching capabilities.
