FAQs

Find Out The Answers To Popular Questions

To know more about Dialinger advanced VoIP solutions, check our comprehensive FAQs. We provide your business phone system with easy installation, accurate diagnosis, and optimization.

VoIP (Voice over Internet Protocol) allows users to make and receive calls via the internet, replacing traditional phone networks. VoIP digitizes voice, making it possible to make calls using computers, apps, or phones with VoIP capabilities.

Explain the differences between a virtual SIM and a genuine SIM.

A virtual SIM (eSIM) is the electronic counterpart of a physical SIM card. By electronically enabling the card instead of physically inserting it into your phone, you can switch carriers and have many numbers on a single phone.

Is a certain gadget needed to use VoIP or Virtual SIM?

VoIP: Works with PCs, tablets, and smartphones as well as any other device with an internet connection.

Virtual SIM: A handset that supports eSIM is required, such as the most recent Samsung Galaxies, Google Pixels, and iPhone models.

Can my use of your service be used for both personal and professional purposes?

Yes! Our VoIP and virtual SIM solution, which provides multiple numbers, call forwarding, and worldwide access, is available to both individuals and businesses.

Account

How does one go about setting up an account?

You can register on our website or mobile app with your phone number and email address. Fill out the verification to get your account activated.

Can I use several devices to access my account?

Yes, you are able to log in on many devices. However, simultaneous use may be limited by your plan.

What occurs if I forget my password?

Choose the “Forgot Password” option from the login page. The email address you used to register will receive a reset link.

How may my account be deleted or deactivated?

You can contact customer care for assistance or request that your account be deleted from the dashboard’s settings.

Pricing

What pricing strategies do you have in mind?

We offer scalable options for VoIP calling, virtual SIMs, and SMS services. Visit our Pricing Page to learn more.

Do you provide sample plans or free trials?

Yes, in order to allow new customers to try out our services before deciding to purchase a premium subscription, we offer a free trial.

Are there any hidden or additional costs?

No, we are open about our prices. Any costs related to additional numbers, international calls, or premium services will be clearly stated.

How may my subscription level be changed?

You can always use your account dashboard or support to upgrade or decrease your plan.

Phone Number

Is it possible to have a customized virtual phone number?

Yes, you can choose from a variety of virtual numbers available in many different countries.

Can I use my existing phone number with your service?

We do allow number portability, so you can move your existing number to our platform.

How many virtual numbers may I have at most?

Virtual numbers are available based on your subscription level. Plans that offer several numbers for both personal and professional use are available.

Do you offer phone numbers from other countries?

Yes, in order to provide users a local presence wherever in the world, we do provide virtual phone numbers from different nations.

Call

Can VoIP be used to make international calls?

Yes, you may make inexpensive international calls with our VoIP service.

Is an internet connection necessary in order to make calls?

Yes, in order to use VoIP services, you must have a Wi-Fi or mobile data connection.

Is call recording feasible?

Yes, call recording is a feature that we provide as an option. In your account settings, you can make it active.

Is it possible to redirect calls to another number from my virtual number?

Yes, you can route calls to any phone number using our call forwarding features.

SMS

Can I use my virtual number to send and receive SMS messages?

Yes, you can send and receive SMS messages using our virtual numbers.

Are OTP verification messages allowed?

Yes, although using virtual numbers for OTP verification is not supported by all platforms. Please ask your service provider to confirm.

Do you provide businesses with mass messaging?

Yes, businesses who need to send transactional or promotional messages can use our bulk SMS services.

Is sending SMS to specific countries restricted in any way?

In some nations, virtual number SMS services could be subject to regulatory limitations. For further information, please refer to our coverage list.

Privacy & Security

Is your service secure for my personal information?

Yes, we use encryption and stringent security protocols to protect your communication and personal information.

How do you protect my calls and messages from hackers?

Our service uses end-to-end encryption and secure protocols to defend against unauthorized access.

What happens if my phone is lost or stolen?

You can log in on another device and secure your account by remotely deactivating your old device via our support team.

Can I enable two-factor authentication (2FA) on my account?

Yes, we offer 2FA for extra security. You can enable it in your settings.

Contact Us

How do I reach customer support?

You can contact us via:
Email
Phone
Live Chat

What are your customer support hours?

Our support team is 24/7 available to assist.

Do you offer live chat support?

Yes, we do offer live chat support for instant assistance.

How long does it take for a support request to be resolved?

Most questions are answered within 24 hours, but complicated ones can take longer.

Virtual Phone Number

11 Questions

Is a virtual phone number legal for business use?

Yes. A virtual number is like any other phone number when it comes to businesses with the only exception being that virtual numbers operate through the use of VoIP technology. In fact, most businesses operating across multiple geographical locations use virtual phone numbers.

Can I use a virtual phone number for WhatsApp verification?

Yes. A virtual number can be used for Whatsapp verification. However, it is important to note that the ability to receive Whatsapp OTPs on virtual numbers depends on the country and Meta’s policies. In some instances, local carriers or Meta might block the receival of Whatsapp OTPs due to safeguarding or compliance reasons.

How much does a virtual phone number cost per month?

The cost of virtual numbers depends on the country and number types (local, mobile, toll-free). Once you sign up to Dialinger’s initial free trial, you can check out the prices for all the virtual numbers available via the platform.

Can I receive both calls and SMS on one virtual number?

Yes. You can receive both calls & SMS on one virtual number, depending on the number type. Most local numbers only support calls while mobile numbers generally support both calls and SMS. The ability of numbers can be confirmed through Dialinger’s dashboard as well.

Can I get a US virtual phone number from another country?

Yes. With a virtual number, you can purchase a number from any country. For a US virtual number, you can get a number from anywhere in the world without submitting any documentation.

Can I keep my virtual number if I switch providers?

Yes. Once you purchase a number, you can easily port in or port out to any provider. If you’re using a provider and want to switch to Dialinger, you can contact our support team to initiate the porting process. Similarly, if you are using Dialinger and want to switch to a different provider, we facilitate the process to port out the number to your new provider as well.

Is a virtual phone number the same as a VoIP number?

Yes. A virtual phone number is the same as a VoIP number. It’s essential to note that VoIP is a technology used by multiple phone carriers across the world while a virtual phone number refers to phone numbers which can be used without a physical or e-sim.

How do I set up a virtual phone number for my business?

You can set up a virtual phone number for your business with Dialinger. Sign up to our free trial and submit the KYC details as well as required documentation as per the regulatory guidelines for the respective country whose phone number are you looking to purchase. Once the documents are verified, you can load the required credits in your account and purchase a phone number immediately.

Can I use a virtual number on multiple devices at once?

Yes. For a single user, you can log in to a web browser and mobile app simultaneously. However, you can also share the same number with multiple members within your account and use it on multiple devices at once.

Are virtual phone numbers safe from spam and fraud?

Like any physical phone number, the threat of bad actors are prevalent in virtual phone numbers as well. When using virtual phone numbers, it’s important to follow safe practices and ensure vigilance in order to protect yourself from spam and fraud.

What's the difference between a virtual number and a toll-free number?

There are multiple types of virtual numbers available via Dialinger - including local, mobile, national and toll-free numbers. These are all types of virtual numbers that can be used through the same method. For toll-free numbers specifically, it’s important to understand that they can be used mostly for receiving calls only.

VoIP for Business

9 Questions

How does VoIP work for small businesses?

Voice over Internet Protocol (VoIP) is a technology that lets businesses make and receive phone calls over the internet instead of traditional telephone lines. For small businesses, it's often more flexible and less expensive than a conventional PBX system.

What internet speed is needed for clear VoIP calls?

For clear VoIP (Voice over IP) calls, the required internet speed is actually quite modest, but quality depends on more than just bandwidth. You only need about 100 kbps per call, but stable, low-latency, and low-jitter connections are just as important as raw speed. If you’re experiencing poor audio quality, check not just your bandwidth, but also your network stability and configuration.

Is VoIP more reliable than a traditional landline?

The reliability of VoIP compared to traditional landlines depends on several factors. VoIP reliability comes from the combination of your internet connection, your network equipment, and your provider's cloud infrastructure. With proper planning, VoIP can provide a more resilient communication system, especially for businesses that need to support remote work or multiple locations.

What is a cloud phone system and how is it different from VoIP?

The terms VoIP and cloud phone system are closely related but they’re not the same thing. VoIP is the technology used to transmit voice calls over the internet. A cloud phone system is a complete business phone service that uses VoIP technology and is hosted by a provider in the cloud.

Can I make and receive calls over the internet without an app?

Yes, but it depends on the device and service you're using. In most cases, some form of software is still involved, even if you don't install a separate app. If it isn't an app you install, it's firmware in a VoIP desk phone, your web browser, or your phone's built-in calling software. There's no way to make VoIP calls over the internet with no software involved at all.

What happens to VoIP calls during an internet outage?

A well-configured cloud VoIP system can often provide better overall business continuity by automatically rerouting calls to other devices or locations. The key is planning for internet and power failures with features like call forwarding, mobile apps, and, if needed, a secondary internet connection.

Is VoIP calling secure and encrypted?

Dialinger provides robust encryption for VoIP calls within its network and for SIP/WebRTC endpoints. For full end-to-end encryption, ensure your endpoints support and enforce encrypted connections. If you need help setting up encryption or want to verify your configuration, let us know.

How do I migrate from a landline to a VoIP system?

Switching from a traditional landline to a VoIP system involves choosing a reliable VoIP provider like Dialinger, ensuring you have a stable internet connection, setting up your business phone features (such as extensions, voicemail, and call routing), and testing the system before going live. If you want to keep your existing business phone number, you can use number porting, where Dialinger transfers your current landline number to the new service, allowing customers to continue calling the same number. Keep your existing landline service active until the porting process is complete to avoid service interruptions, then complete the switch once everything has been tested and verified.

Can VoIP handle high call volumes for a growing business?

Yes. In fact, handling growth is one of the main advantages of VoIP, especially cloud-based VoIP systems like Dialinger. Unlike traditional phone systems, which often require additional physical phone lines and hardware, VoIP can usually scale by simply adding more users or licenses.

Virtual Business Phone Service

9 Questions

What features should a virtual business phone service include?

A virtual business phone service should include features like call forwarding, blocking, DND mode, IVR, number sharing, etc.

Can a virtual business phone app work on desktop and mobile together?

Yes. With Dialinger, you can login to one desktop and mobile app at the same time. Logging into 2 mobile apps or desktop at the same time is currently prohibited for the same user.

How do I set up a global business phone system for remote teams?

To set up a global business phone system for remote teams, choose a cloud-based VoIP provider that supports international calling and remote users, then create user accounts, extensions, and call routing for each team member regardless of their location. Configure features such as auto attendants, call queues, business hours, voicemail, and call forwarding so calls are directed to the right people across different time zones. Employees can use desk phones, computers, or mobile apps to make and receive calls using the same business number from anywhere with an internet connection.

Can multiple employees share one virtual business phone line?

Yes. Multiple employees can share the same virtual phone number. You can add the employees as members in Dialinger and provide them access to the number.

Does a virtual business phone service support call forwarding?

Yes. Virtual business phone service supports call forwarding. This is especially useful when you’re occupied or away from the workplace but do not want to miss crucial business calls. You can simply set up call forwarding through your dashboard and enable the setting.

What's the best virtual business phone app for startups?

Dialinger is the best virtual business phone app for startups. While there are many apps available on the market, Dialinger is built specifically for startups and freelancers, allowing you access to all the necessary features at an affordable price.

Can I get call recording with a virtual business phone service?

Yes. You can enable call recordings with Dialinger, meaning each call is recorded and stored for you to review and download at any time.

How does a dialinger business phone system handle different time zones?

Dialinger automatically detects your time zone and sets the times as per your device. You can also adjust your timezone through the Dialinger app itself.

Is a virtual business phone number better than a personal cell number?

Yes, for most businesses, a virtual business phone number is a better choice than using a personal cell number. It gives your business a more professional image while keeping your work and personal communications separate. A virtual number lets you make and receive business calls from your smartphone, computer, or desk phone without revealing your personal number.

Can a virtual business phone service integrate with CRM tools?

CRM integrations aren’t currently available via Dialinger. However, you can check back in a few months as progress is being made to ensure you can seamlessly sync your data across multiple CRM tools.

Buying VoIP Number

11 Questions

What mistakes should I avoid when picking a virtual number provider?

The biggest mistake is choosing a virtual number based solely on monthly price. For a business, the phone number becomes part of your customer-facing infrastructure, so number portability, reliability, regulatory compatibility, and the ability to scale are generally more important than saving a few dollars per month.

How do I compare online number providers before buying?

When comparing online/virtual number providers before buying, don't compare only the monthly price. Evaluate number availability, total cost, call quality, reliability, SMS capabilities, number porting, international coverage, features, security, integrations, and customer support. Check whether the provider offers the specific country/area code you need, supports inbound and outbound calling and SMS, allows you to port an existing number, and clearly lists additional charges for calls, SMS, extra users, or premium numbers. Finally, test the service before committing and confirm that you can port your number out if you decide to switch providers later.

Is online phone calling reliable enough to replace a landline for customer support?

Yes. Online phone calling (VoIP) can be reliable enough to replace a traditional landline for customer support, provided you use a reputable provider and have a stable internet connection. For customer support teams, cloud VoIP can actually provide greater flexibility through call queues, automatic call routing, call recording, voicemail, and failover to mobile or backup numbers. However, unlike a traditional landline, VoIP depends on your internet connection and local power, so businesses should use reliable broadband, backup internet such as 4G/5G, UPS power backup, and automatic call forwarding or failover.

What should a small business look for in a phone system provider?

For a small business, the best phone system provider should be evaluated on reliability, pricing, features, scalability, security, and support, rather than just the advertised monthly price. Look for a provider that offers the business numbers you need, number porting, reliable call quality, strong uptime, and failover options for internet outages.

Is Dialinger a good option for small business phone systems?

Yes — Dialinger is a good option for small businesses, particularly if your priorities are affordable virtual numbers, international calling, remote teams, and a simple cloud phone system

What's the difference between free and paid online number providers?

The main difference is that free online numbers are usually designed for personal, temporary, or limited use, while paid virtual number providers are designed for reliable business communication and ongoing use.

How do I know if a virtual number provider has good call quality?

The best way to judge a virtual number provider's call quality is not to rely solely on reviews or the provider's advertised uptime. Test the service yourself under realistic conditions. With Dialinger’s free trial, you can test the number for yourself before choosing a paid subscription plan

What hidden fees should I watch for with VoIP providers?

When comparing VoIP providers, compare the effective monthly cost for your actual usage, not the headline "$X/user/month" price. That's the best way to uncover the real cost before you commit.

Can I test a virtual number provider before committing to a plan?

Yes. With a provider like Dialinger, you can sign up to a free trial and test the system before committing to a plan. It gives you the flexibility to evaluate whether the system fulfills your needs.

What customer support should I expect from a phone number provider?

Any provider you choose must be able to provide 24-hour customer support through humans. With a phone system, the complexities need to be addressed in real-time to minimize any disruptions and a good customer support team helps in that regard.

What should I check in reviews before choosing a VoIP provider?

It’s essential to know other user’s genuine experiences in regards to issues, responsiveness, compliance and financial policies through reviews. However, you shouldn’t solely base your decision based on reviews alone as they may not always reflect the current scenario of the company and the sample size may be too small

Get Your Virtual Number

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Find Out The Answers To Popular Questions

General FAQs

Account

Pricing

Phone Number

Call

SMS

Privacy & Security

Contact Us

Virtual Phone Number

11 Questions

VoIP for Business

9 Questions

Virtual Business Phone Service

9 Questions

Buying VoIP Number

11 Questions

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