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Data Retention & Deletion Policy

Last Updated:April 2026

2.1 Our Approach to Data Retention

Dialinger collects and processes several categories of data to deliver its communication services. We are committed to retaining data only for as long as is necessary for the purpose for which it was collected, and no longer. This policy describes how long we keep each type of data and what happens to it upon expiry.

Our retention practices are designed to comply with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA).

2.2 Retention Schedule

The following table sets out the key categories of data Dialinger processes and the applicable retention periods:

Data Category	Retention Period
Account & Profile Data	Retained for the duration of your active subscription, plus 90 days after account closure to allow for data export or reactivation.
Call Recording Files	Retained for 90 days from the date of recording by default. [CONFIRM: adjust to your actual infrastructure policy] Account admins may delete individual recordings at any time from the dashboard.
Call Logs & Metadata (timestamps, duration, numbers)	Retained for 12 months from the date of the call. Older logs are automatically purged or anonymized.
SMS & Voicemail Logs	Retained for 90 days. Voicemail audio files are deleted on the same schedule unless manually archived by the account admin.
Billing & Payment Records	Retained for 7 years from the date of transaction to meet financial record-keeping and tax compliance obligations.
KYC / Identity Verification Documents	Retained for the duration of your account plus 5 years after closure, to meet telecom regulatory requirements in applicable jurisdictions.
Support Tickets & Correspondence	Retained for 3 years after the ticket is closed.
Analytics & Usage Data (anonymized)	Retained indefinitely in anonymized or aggregated form. Once anonymized, this data cannot be linked back to any individual.
Website Cookies & Session Data	See our Cookie Policy (Section 4). Session cookies expire at end of session; persistent analytics cookies are retained per the Cookie Policy.
Backup Copies	Encrypted backup copies of data may be retained for up to 30 days beyond the primary deletion date, after which they are securely overwritten.

2.3 What Happens When You Cancel or Close Your Account

When you cancel your subscription or request account closure:

Your account will be deactivated immediately upon cancellation or at the end of your billing period (whichever you select).
Your virtual phone numbers will be deactivated and returned to the number pool.
You will have a 30-day data export window after account closure, during which you can request an export of your call logs, recordings, and contact data by emailing support@dialinger.com.
After the 30-day window, all account data (call recordings, SMS logs, contact lists, voicemails) will be permanently and irreversibly deleted from our active systems.
Encrypted backup copies may persist for up to 30 additional days before being overwritten.
Billing records and KYC documents will be retained per the retention schedule in Section 2.2, as required by law.

Unused calling credits are non-refundable upon account closure unless otherwise stated in writing. Please refer to our Terms and Conditions (Section 3) for our refund policy.

2.4 Requesting Deletion of Your Data

You may request deletion of your personal data at any time, subject to legal retention obligations (such as billing records or KYC documents required by telecom regulators). To submit a deletion request:

Email legal@dialinger.com with the subject line “Data Deletion Request”
Include your registered email address and account name
Specify whether you want deletion of all data or specific categories

We will confirm receipt within 5 business days and complete the deletion within 30 days, unless a legal exemption applies, in which case we will notify you of the exemption and the specific data categories affected.

2.5 Call Recording Specific Obligations

Call recording is subject to a range of local laws depending on the countries involved in a call. As the account administrator, you are responsible for ensuring your use of call recording complies with applicable one-party or two-party consent laws in your jurisdiction and those of your callers. Dialinger recommends:

Enabling the automated call recording announcement in your IVR or call settings to notify callers that a call is being recorded.
Establishing a clear internal data retention policy for your recordings and using the dashboard to delete recordings that are no longer needed.
Restricting access to call recordings to authorized personnel only.

2.6 Data Security During Retention

All retained data is stored with encryption at rest and in transit. Access to stored data is restricted to authorized Dialinger personnel on a need-to-know basis. We maintain audit logs of data access events. For further detail on our security practices, please contact legal@dialinger.com