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FAQs

Find Out The Answers To Popular Questions

To know more about Dialinger advanced VoIP solutions, check our comprehensive FAQs. We provide your business phone system with easy installation, accurate diagnosis, and optimization.

General

Account

Pricing

Phone Number

Call

SMS

Security & Privacy

Contact Us

General FAQs

Explain VoIP and how it works.

VoIP (Voice over Internet Protocol) allows users to make and receive calls via the internet, replacing traditional phone networks. VoIP digitizes voice, making it possible to make calls using computers, apps, or phones with VoIP capabilities.

A virtual SIM (eSIM) is the electronic counterpart of a physical SIM card. By electronically enabling the card instead of physically inserting it into your phone, you can switch carriers and have many numbers on a single phone.

VoIP: Works with PCs, tablets, and smartphones as well as any other device with an internet connection.

Virtual SIM: A handset that supports eSIM is required, such as the most recent Samsung Galaxies, Google Pixels, and iPhone models.

Yes! Our VoIP and virtual SIM solution, which provides multiple numbers, call forwarding, and worldwide access, is available to both individuals and businesses.

Account

How does one go about setting up an account?

You can register on our website or mobile app with your phone number and email address. Fill out the verification to get your account activated.

Yes, you are able to log in on many devices. However, simultaneous use may be limited by your plan.

Choose the “Forgot Password” option from the login page. The email address you used to register will receive a reset link.

You can contact customer care for assistance or request that your account be deleted from the dashboard’s settings.

Pricing

What pricing strategies do you have in mind?

We offer scalable options for VoIP calling, virtual SIMs, and SMS services. Visit our Pricing Page to learn more.

Yes, in order to allow new customers to try out our services before deciding to purchase a premium subscription, we offer a free trial.

No, we are open about our prices. Any costs related to additional numbers, international calls, or premium services will be clearly stated.

You can always use your account dashboard or support to upgrade or decrease your plan.

Phone Number

Is it possible to have a customized virtual phone number?

Yes, you can choose from a variety of virtual numbers available in many different countries.

We do allow number portability, so you can move your existing number to our platform.

Virtual numbers are available based on your subscription level. Plans that offer several numbers for both personal and professional use are available.

Yes, in order to provide users a local presence wherever in the world, we do provide virtual phone numbers from different nations.

Call

Can VoIP be used to make international calls?

Yes, you may make inexpensive international calls with our VoIP service.

Yes, in order to use VoIP services, you must have a Wi-Fi or mobile data connection.

Yes, call recording is a feature that we provide as an option. In your account settings, you can make it active.

Yes, you can route calls to any phone number using our call forwarding features.

SMS

Can I use my virtual number to send and receive SMS messages?

Yes, you can send and receive SMS messages using our virtual numbers.

Yes, although using virtual numbers for OTP verification is not supported by all platforms. Please ask your service provider to confirm.

Yes, businesses who need to send transactional or promotional messages can use our bulk SMS services.

In some nations, virtual number SMS services could be subject to regulatory limitations. For further information, please refer to our coverage list.

Privacy & Security

Is your service secure for my personal information?

Yes, we use encryption and stringent security protocols to protect your communication and personal information.

Our service uses end-to-end encryption and secure protocols to defend against unauthorized access.

You can log in on another device and secure your account by remotely deactivating your old device via our support team.

Yes, we offer 2FA for extra security. You can enable it in your settings.

Contact Us

How do I reach customer support?

You can contact us via:
Email
Phone
Live Chat

Our support team is 24/7 available to assist.

Yes, we do offer live chat support for instant assistance.

Most questions are answered within 24 hours, but complicated ones can take longer.