Check Full Breakdown of Subscription Plans, Numbers & Call Rates! Learn More
Check Full Breakdown of Subscription Plans, Numbers & Call Rates! Learn More
Place an active call on hold with just one click; maintain a wonderful customer experience with music or personalized messages while you or your team search for the right answer.
Call on Hold is a telephony feature that enables agents to suspend an active call temporarily without disconnecting it. It allows them to receive information, communicate with a peer, and take other incoming calls. The call-on-hold functionality is effectively utilized by customer service and administration.
Callers can listen to either music or a wait time estimate or a recorded message through the call on hold feature. It improves the experience of the caller and gives the agents the flexibility and time needed to provide accurate support.
Calls on Hold offers numerous advantages, particularly for companies and professionals. They can make their communication processes more efficient, reach more customers, and possess a well-structured communication process through call-on-hold service provided by Dialinger.
Call hold features build trust, reduce frustration, and boost loyalty.
Call hold gives agents time, ensuring accurate, clear, thoughtful responses.
Time to check details ensures accuracy, trust, and better service.
Call hold enables multitasking, boosts efficiency, and maintains customer experience.
Pause the call without disconnecting it: The line remains open while the audio is suspended.
Music or Message on Hold (MOH): Plays a song or announcement to the caller to maintain engagement.
Call Resume/Retrieve: Resume the call immediately when you are ready.
Call Transfer: Transfer a call that is on hold to another extension or line.
Call Swap & Conference Support: Switch calls or turn them into a conference.
Hold time displays and alerts: Monitor how long a call is on hold with alerts.
Dialinger makes call holding easy so that you can deliver the right answers to your customers. Start by following these simple steps:
Step 1: Press the “Hold” button on the call screen while the call is in progress.
Step 2: A message informing the caller that they are on hold will play.
Step 3: When you’re ready to engage again, hit the same button.
The call on hold feature, therefore, helps enhance professionalism, satisfaction, and efficiency. It is more than just a pause button. Agents can find the right answer, transfer calls, or rain dance other duties when they are informed and engaged without ruining the experience. This feature allows for a smoother interaction as it eases the pressure on both sides.
Dialinger provides business solutions whether you’re managing a busy support center or dealing with sensitive customers. With easy controls, intuitive holding and resuming, you always call the shots throughout each conversation; every conversation starts and finishes your way. Choose clarity. Choose reliability. Choose efficiency. Choose Dialinger for smarter call handling.
When you hold a caller the voice connection is paused but the call is not cut-off While they wait, they only hear the hold music or a message. All background noise will be eliminated so they can be put on hold.
It is polite to tell your caller when you are putting them on hold. This prevents misunderstandings or the impression of a dropped call. This is especially true for business and support calls.
No time limit, but keep it reasonable (to avoid annoyance). After 30–60 seconds, give some sort of update to the caller.
When you mute your phone, no one can hear you, but you can still hear the caller. If you place a call on hold, it will pause the entire call, and the other caller will hear placeholder audio like music or a message.
Yes! With Dialinger, you can upload hold music, brand messages, or updates—a fantastic opportunity to engage or inform your caller while they are on hold.
