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Number Masking – Privacy First Call Solution

Dialinger’s number masking feature allows smooth, real-time conversations between parties while ensuring that actual phone numbers are never exposed during calls. This solution does not compromise the quality or performance of the call while circumventing the anonymity of both sides using temporary proxy numbers.

With Dialinger, your communications remain secure, efficient, and privacy-first by default. 

Secure phone call interface showing Dialinger’s number masking feature with two anonymous users on a privacy-first VoIP call.

Key Features of Dialinger’s Number Masking System

Greater protection or flexibility is not found in other masking techniques. Tailored to fit business-specific policies, our solution is fully responsive to contemporary business communication needs.

Two-Way Number Privacy

Both the caller's and receiver’s real numbers remain hidden. Only temporary numbers are displayed, preventing follow-up contact without consent.

Temporary Virtual Numbers

Proxy numbers are automatically generated and assigned per session or transaction. These numbers expire after use to ensure ongoing security.

Real-Time Call Routing

Calls are routed over the cloud instantly in high-definition and low-latency voice quality, even during high-traffic periods.

Advanced Call Analytics

Users can monitor user privacy, call length, frequency, and status through Call analytics while maintaining a level of privacy. All logs are secured and accessible for auditing and performance review.

CRM and App Integration

CRM and App Integration With your existing technology stack, it is simple to integrate number masking. Integrating with your CRM, app, or backend system is easy, thanks to our API.

Cross-Device Compatibility

CRM and App Integration Walk Dailinger's system is fully functional on Android and IOS devices as well as on the web, which means it can easily be implemented on desktop systems or mobile apps.

What Is Number Masking?

In today’s world, where privacy matters a lot to the individual and compliance requirements are mandatory for businesses, number masking has emerged as useful. Being the owner of a ride-hailing app, delivery service, or even a teleconsultation platform, safeguarding your users’ phone numbers protects them from fraud, misuse, and enhances your brand image.

Number Masking is a telecommunication privacy measure that hides the actual phone numbers of the callers and recipients. Instead of connecting the users through their actual phone numbers, it is done through a temporary virtual number that ensures complete anonymity, called a proxy or masked number.

Number masking technology is capable of allowing seamless communication between the two users without exchanging personal contact details. It is commonly used in industries characterized by frequent short-term interactions like logistics, ride-sharing, healthcare, customer service, and e-commerce.

Why Businesses Use Number Masking

These days, privacy is considered to be an important feature. Number masking reduces the chances of post-interaction misuse (e.g., spam or harassment), adds a professional communication layer, and ensures compliance with global privacy standards like GDPR, HIPAA, and CCPA.

It is especially critical in environments where users interact briefly or don’t know each other, such as:

  • Delivery and logistics services
  • Healthcare consultations
  • Recruitment and HR communication
  • Customer service and support teams

How Dialinger’s Number Masking Works

Dialinger’s system of number masking assigns a virtual number to each call session. The system works in the following ways:

  1. Users start calls in your app or CRM.
  2. Dialinger’s API grabs the request and creates a new temporary proxy number.
  3. Proxy numbers connect all parties, and their real numbers are concealed.
  4. After the session, the number is no longer accessible and cannot be used again later.

All of the processes are covert to end users, allowing seamless communication without revealing sensitive information.

Benefits of Using Number Masking

Number masking implementation isn’t just about security. It provides a gain in user experience and operational efficiency. 

Enhanced Customer Trust: Users are more likely to come back and build loyalty towards a platform that keeps their personal contact details secure. Knowing that their private information is safe boosts users’ overall confidence. 

Reduced Risk of Misuse: Spam, harassment, or unsolicited follow-up contact after a service is done can be easily avoided.

Legal & Compliance Ready: Privacy laws like GDPR, CCPA, and HIPAA are restrictions for your system. Stay compliant without building anything new.

Scalable and Cost-Efficient: Handling calls in the range of 100 to 100,000? No worries! Dialinger’s cloud-based infrastructure can effortlessly scale to accommodate your needs.

Common Use Cases for Number Masking

Call masking solutions like Dialinger’s offering become indispensable for any business where clients or service providers engage in short-code or episodic interactions.

  • Ride-hailing & Transportation: Protects drivers and passengers all at once during trips.
  • Logistics & Delivery: Enables secure communication between couriers and customers.
  • Healthcare Platforms: Provide partial masking of sensitive information during interchanges between doctors and patients over the phone.
  • Customer Support Centers:  Makes it possible to give anonymous support without disclosing staff numbers or user numbers.
  • Recruitment & HR: Maintains contact details of the recruiter and the candidate in a concealed manner.

Why Choose Dialinger for Number Masking?

Dialinger puts privacy-first communications literally at your fingertips. With a 100% cloud-based infrastructure, you don’t need additional hardware or complicated setups, lengthy configurations, or time-consuming installations. From small business operations all the way to enterprise-level, our number masking solutions for communications are customizable.

Enjoy Dialinger’s fosters scalable growth, round-the-clock access to customer support, comprehensive onboarding, and API integration. Protecting your communications has never been easier with foundational privacy expectations. With Dialinger, speed, simplicity, and security are assured with our number masking features.

Conclusion

Today, number masking is not optional; it is crucial for privacy. Dialinger’s number masking enables professional, secure, and anonymous communication between users.

The capacity to mix individuals with services in a way that does not expose personal numbers improves confidence, protects private data, and follows international compliance criteria. Companies that deal with consumers should embrace a privacy-first, future-ready calling solution to protect their brand and consumers. When you work with Dialinger for secure communications, protect your consumers and company. 

Frequently Asked Questions (FAQs)

What is an example of number masking?

In a delivery app, a temporary number is assigned to a courier, allowing them to call the customer without knowledge of their actual phone number. Both sides can talk, but personal numbers are masked (hidden).

It is a proxy or virtual number that replaces the actual numbers of the caller and the receiver to conceal them during a call.

Manual masking, like calling using *67 does not increase scales; it merely conceals the number. At Dialinger, we automate phone number masking through cloud-based systems that allocate virtual numbers instantly and administer them immediately.

With *67, you can block your caller ID from being seen by the person you’re calling. However, this is not a secure or scalable method for businesses. Use a professional number masking solution for better reliability and control.

Absolutely. Dialinger’s number masking solution seamlessly integrates into Android and other devices, and can be added via API directly into mobile apps.