Shipping Company: Operate across the Globe

Voice-over-Internet Protocol (VoIP) helps shipping companies streamline communication with enhanced communication capabilities, operational efficiency, and customer service.

Use Dialinger’s technology to improve communication with your shipping firm. Make use of tools and features to enhance general business procedures and customer service operations. Enhance communication by offering efficient international customer support.

Activating a number without any hassle.

You can access virtual international numbers anywhere in the world.

Share numbers to ensure seamless connectivity.

Clear-cut pricing for intelligent business solutions.

Establish a local presence for international business and vice versa

Benefits of Dialinger’s telephony solutions for shipping company

The use of cloud telephony by travel firms can make them more operationally effective, offer outstanding customer service, and provide a better overall experience for travelers. All these can amount to increased customer satisfaction and loyalty levels, which are crucial in the highly competitive travel trade.

Global Connectivity

Access virtual numbers to operate in various regions across the globe for international client calls.
Ensure maintained communications by managing calls from all over.
Maintain continuous and reliable communication, critical for operations and customer service.
Make business options that are adaptable and scalable so that they can fit your needs.

Real-time Tracking

Provide real-time updates about the shipments to the customer.
Enhance transparency and improve customer satisfaction.
Analyze call volumes, agent performances, and customer interactions.

Unified communication

Integrate communication channels such as email and bulk SMS to reach a wider geographical scale.
Unify all channels into one platform.
Maintain a set standard when evaluating customer service performance by recording and accurately allocating calls according to expertise.
Avoid wasting resources by switching from one application to another, and increase productivity with unified business tools.

Dialinger’s Innovative features for Shipping company

Unified Callbox: Centralize communication into a single platform.
Call forwarding: Redirect incoming calls to different numbers, team members, or departments.
Shared Phone Numbers:
Bulk SMS: Use Dialinger marketing tools to send bulk SMS messages (campaigns and promotions) to a larger audience.
International Call: Call through virtual numbers anywhere and at any time.
Unlimited Number: Get unlimited calls without incurring extra charges.
Call tracking and reporting: Track and forward calls to the right agents according to their availability and level of experience.

Conclusion

Lastly, the most important thing is that the use of internet telephony via Dialinger offers shipping companies an innovative way of enhancing global communication as well as the efficiency of operations. With the offering of virtual international numbers, live tracking, and mixed communication channels, Dialinger enables shipping companies to manage their operations and serve customers in a more efficient way. Besides reducing costs, the service offers a robust and flexible communication system, and therefore there is greater customer satisfaction.

Embracing cloud telephony is a corporate approach that prepares a shipping company for success in the rapidly evolving digital and competitive world.

Frequently Asked Questions (FAQs)

What is cloud telephony, and why is it beneficial to shipping companies?

VoIP allows shipping companies to make voice calls over the internet to facilitate communication, save costs, and enhance customer care, especially in a globalized business environment.

Is there a setup fee or secret charge with Dialinger?

Dialinger has clear pricing for its services, which is transparent and allows shipping companies to budget their finances without dreading unexpected charges.

Can I use Dialinger to manage calls from different locations?

Yes, you can! Dialinger allows you to be free to handle calls from any location, with communication across various locations.

How do I turn on a virtual number on Dialinger?

It is simple to purchase a virtual number. Just sign up, choose your number of choice, and get your account set up to start using Dialinger’s services.

What are the long-term benefits of using Dialinger's services for my shipping company?

Long-term benefits are higher customer satisfaction, reduced communications costs, higher business efficiency, and being able to expand your communications infrastructure as your business grows.